Do's and don'ts when your loved one goes missing in action or is taken prisoner

If your loved one was lost in the hostilities, you should do the following:
Contact the National Information Bureau (NIB) in any way convenient for you:
Round-the-clock hotline - 16-48
 Phone number for calls from abroad - +38 (044) 287 81 65
Telegram bot - https://t.me/nib_uncp_bot ;
Viber-bot - Search for data on NIB https://www.viber.com/nib_uncp_bot ;
Contact the National Police department with a statement about the disappearance of a person, submit DNA materials;
Contact the Joint Center, which operates under the SBU (SBU JCC):
+38(067) 650 83 32,
+38(098) 087 36 01;
Contact the Coordination Headquarters for the Treatment of Prisoners of War:
 0 800 300 529.

If your loved one is a serviceman:
Contact the command of the military unit where the person served with a request to provide the results of the internal investigation;
Contact the territorial center of recruitment and social support from which the person was called up for military service to provide information.

Additional search activities:
Міжнародні structures:
Make an appeal to the International Committee of the Red Cross:
0 800 300 155;
Submit an appeal to the UN Working Group on Enforced or Involuntary Disappearances.
Державні structure:
Contact the Ombudsperson for Persons Missing in Special Circumstances:
0 800 339 247.

What else can you do
- If you are in contact with fellow soldiers of the missing soldier or their relatives, talk to them and find out the details of the disappearance;
- If you have contacts of the relatives of colleagues who disappeared with your loved one, keep in touch with them;
- Follow search groups on social media or Telegram/Viber messengers. In some cases, hostile channels post photos or videos of captured Ukrainians. If you recognize your loved one, save the link and the photo/video itself and pass the information to the competent authorities: NIB, CCHRPV, SBU Central Office and the National Police.

IMPORTANT
Do not pass on or disclose information about a missing or captured person to unknown organizations or individuals. This can lead to blackmail or complicate the return of a person in captivity.
REMEMBER. The enemy monitors events through social media and messenger channels, and therefore can use this information against you and your loved one.